In fact, we still find many headsets or earphones that connect via a 3.5mm jack . Many people also prefer to keep a jack connection, because they consider that the quality audio will be better. You try to plug in your car radio the car , your headset or your earphones on your Motorola Moto G72, however this does not work. No sound or music does not come out of the device. Your Motorola Moto G72 has a USB-C port to connect its peripherals. With this article, we will explain the different causes of earphones or headphones not recognized by your Android. This can come from a number of explanations, such as a bad adapter, an update that is too old, non-compatible headphones, etc.
The first thing to do will be to check that the volume on your smartphone will be increased, as well as that on your device (car, speaker, headphones, etc.).
USB-c headphones not recognized by my Motorola Moto G72 and update
Sometimes while connecting your headphones, you are asked to perform an update in the notification area. The update will be essential for the headphones to work properly. Perform the update when prompted.
What to do if you have an update problem?
If you are unable to update, turn off your Motorola Moto G72 and turn it back on. Then reconnect your headset. You should be offered the update.
Activate Audio output through the USB-C port of your Motorola Moto G72
Quite often it will be necessary to activate the sound output to the USB-c port, read these instructions:
- Open Settings
- Developer mode
- Multimedia Section
- Then ACTIVATE Disable USB audio routing
Headphones not supported on your Motorola Moto G72
Quite often your smartphone will not recognize the headphones correctly. you will have to clear the cache of the USB-c port. With this in mind, read the instructions below:
- go to Settings of your Motorola Moto G72
- Applications
- System apps
- USB Setting to clear cache
Headphones not compatible with your Motorola Moto G72
You have a message appearing » the connected USB device is not supported » while plugging in the headphones. Have you tried using the USB headphones that came with the purchase of your Motorola Moto G72. As a general rule, it is a incompatibility between your smartphone and the headset. Try buying headphones or USB-C wired headphones compatible with your Motorola Moto G72. Otherwise switch to wireless headphones, which will connect via bluetooth .
Impurities in the USB-c port
Do not hesitate to use a toothpick or a pin and dust the USB-C socket, sometimes too many impurities do not allow a good connection between the plugs. Carry out this cleaning gently so as not to damage your port.
USB-c to jack adapter not compatible with your Motorola Moto G72
Not all USB-c to jack adapters will be compatible with your mobile. First try plugging in another pair of headphones so you can see if the problem is with your adapter or the headphones. If all this comes from your adapter, buy one that will be compatible with your Motorola Moto G72, such as the Ugreen adapter. USB-c to 3.5mm jack.
What to do if none of the solutions worked to connect your headphones to your smartphone?
The last method will be to reset your Motorola Moto G72, however remember to make a backup of the data on your Motorola Moto G72.
If you are looking for other solutions on your Motorola Moto G72, we invite you to browse the tutorials in the category: Motorola Moto G72.
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