Final Fantasy 7 Remake: steelbook version will not reach Brazil.
One of the biggest hypes of the year is coming this Friday (10): Final Fantasy VII Remake. If you, like many other fans in Brazil, decided to pre-sell the steelbook version of the game, we have bad news. Many users are reporting that their pre-orders were canceled without explanation and, in a quick Google search, several retail chains have taken the special version page down.
When contacting Amazon, responses vary. According to customer service, there is no official information for the cancellation of orders. In another attempt, an attendant revealed that this is a distribution problem related to the coronavirus and, because of that, the version will not reach Brazil. However, it is worth mentioning that this is not yet an official position.
At Amazon Brasil, some attendants reported that due to the cancellation users will receive a R $ 40 gift certificate. So far, we do not have information about other stores, such as Extra, Submarino or Magazile Luiza, which, so far, we only know that have taken the pages down (only the steelbook version, the conventional version remains on the air until the time of this publication).
At Amazon, the conventional version is in pre-sale for R $ 279.99, an amount that was adjusted with the rise in the dollar, but the delivery date was updated with a delay: arrives between April 16th and 20th. The official launch date is April 10 (Friday).
As it is a problem affecting several retail sites, there were possibly complications in the distribution of the game in Brazil. It is worth remembering that the current situations are atypical, we are already going through a case of global health amid the coronavirus pandemic. Therefore, cases like this can occur and probably will still happen until the end of 2020.
Voxel contacted Ecogames, which distributes Final Fantasy VII Remake in the country and, as soon as we have an official position, we will update this news.
: Amazon Brasil sent an email saying that this is a cancellation due to distribution problems due to the coronavirus. For those who made the purchase on the cash credit card, the amount was not debited on the invoice, but for those who paid the card in installments the refund arrives in up to three days. Boleto payments can be refunded directly to the checking account or as a gift card on Amazon. As an apology, all users who purchased the steelbook version will receive a R $ 40 gift card.
: Ecogames responded to Voxel and explained what happened:
“Unfortunately we had problems with the international logistics of steelbooks, which made it impossible for us to import the items. With this unforeseen event we had to announce to our partners that the pre-sale gift would not be available for delivery together with their respective games, as it had been announced and previously marketed. In light of this, each retailer opted for the solution that best suited him and his customers.
Therefore, some customers preferred to cancel the steelbook, but maintaining the previously sold value of R $ 249.90, these sales did not change in price to R $ 279.90 and others maintained it, but their customers will receive later, as soon as they regularize the prices. international logistics processes. Unfortunately we do not have a specific date to confirm delivery, but we are working to ensure that our customers have their gifts as soon as possible. “
Therefore, the distributor confirmed that there was a problem importing steelbooks. However, they will still arrive in the country, but without an estimated date, and it is up to each store to decide to cancel or send the promotional steelbook later.