On your iOS 14 / iPad devices
The procedure is the same as on iOS. Settings / Bluetooth / Choice of the AirPod which causes concern (well to have connected before) and button
Then the option in the middle of the screen “Connect to this iPhone”. And you modify the choice pre-checked by iOS 14 by “During the last connection to this iPhone”
On your Macbook, iMac or Mac mini running Mac OS Big Sur 11.0
You go to the System Preferences app / then Bluetooth and you select Airpods. Please note, your Airpods must have been previously connected to the Mac, either manually or automatically.
Attention ! In the event of an update of the operating system (iOS or MacOS) as it happened recently, you may have to start the operation again because the system defaults the option to ‘automatic’
Then you select the option ‘Connect to this Mac’ and you choose the option ‘When last connected to this Mac’
Normally this is OK you should find your AirPods perfectly functioning how before.
Which AirPods are affected by this automatic switch?
All Airpods are affected and even some Beats products. The automatic changeover therefore concerns:
- 2nd generation AirPods
- AirPods Pro
- Power beats
- Power beats Pro
- Solo Pro
My AirPods don’t connect immediately when I take a phone or IM call. What to do ?
Your AirPod case sits on the table and the phone rings. Logically, you put on one or 2 AirPods just before answering or just after. However, the AirPod connection is not made. This is a common problem. You then have two solutions:
- OPTION 1 : Wait for the connection to be made by itself. But it will take up to a minute
- OPTION 2 : Force Bluetooth recognition by going to Settings / Bluetooth / AirPods (which appears as “No”). You touch AirPods to force the connection which should then be instantaneous. You can also go to the Control Center and do a long press to access the Bluetooth settings
If you’re still having issues with your AirPods, there are other solutions available
SOLUTION 1 : restart your smartphone or Mac
The first reflex to have in the event of a problem (whatever it is!) Is to restart the machine concerned. On iPhones and iPads, it is better to do a soft-reset. That is to say press in sequence the volume up buttons, right volume button then the main button on the right
SOLUTION 2 : reset bluetooth
Historically, bluetooth is notoriously known for its instability. So do not hesitate to deactivate Bluetooth and then reactivate it (to do this go to Settings / Bluetooth and activate / deactivate (or via the control / swipe center at the top right of the screen). This solution can even work. when you have already taken a call, the sequence to follow is as follows:
This approach may seem a little “barbaric” but it works!
The other solution is to pair the AirPods again by pressing “Forget this device” on the iPhone or iPad: Settings / Bluetooth / the point then “Forget this device”
SOLUTION 3 : how to completely reset your AirPods?
That is to say revert to the initial state of AirPods when you bought them. These 6 steps must be followed scrupulously
It still does not work, what to do?
If after testing everything you still have connection problems, you may have to think about a hardware or hardware failure.
Airpods warranty and warranty extension
AirPods are guaranteed for one year subject to correct use (AirPods are not certified to go underwater for example)
Out of warranty, the grid below applies
In addition, it may be interesting to subscribe to the purchase of an Apple Care +, extended warranty. The price AppleCare + is € 39 and you get extended warranty as well as accidental damage coverage. With AppleCare +, the replacement of a AirPods Damaged pro or charging case costs 29 €
Comment clean your AirPods?
Another issue that can prevent AirPods from working properly is their clogging. WatchGeneration has compiled the different methods in an exciting article. As possibilities, brushes, cotton swabs with a hydro-alcoholic solution and for small screens, gels designed for cleaning diamonds, or pastes used for cleaning keyboards, will do wonders. Surgu paste is also a good solution.
Finally, since the start of the pandemic, Apple France specifies that “You can gently wipe the external surfaces of your AirPods or EarPods using a wipe impregnated with 70% isopropyl alcohol or a Clorox disinfectant wipe. Apple specifies to avoid any contact with the grids and not to use any bleaching agent.
I lost my AirPods, how can I find them?
If you have misplaced your AirPods, the easiest solution is to use the Find My app available on Mac, iPhone, iPad
A little reading on the new Apple products for the start of the 2020 school year
An amazing Apple M1 processor
How to know if an app is M1 compatible
New features on iOS, emojis and NFC
MY AIRPODS ARE NO LONGER CONNECTING: WHAT TO DO?
Airpods are extremely practical and have become indispensable for a large number of iPhone users. Unless you break your Airpods, there is surely a solution to the connection problem.
ARE AIRPODS CLOSE TO YOUR IPHONE?
It’s something really basic but you have to respect the proximity between the Airpods and your iPhone. These headphones use Bluetooth to connect to smartphones so if you are too far away (around more than 10 meters) the connection may be lost. Move devices closer to better benefit.
CHARGE THE BATTERY OF YOUR AIRPODS
One of the reasons your Airpods stop working might be because of the dead battery. Put your Airpods in their charging case to charge them. To charge the case use the cable supplied with it, or just the same cable you use to charge your iPhone. Plug it into a USB port.
YOUR BLUETOOTH MAY BE TURNED OFF:
Airpods connect to smartphones, computers, and other devices using Bluetooth. This means that you have to activate your Bluetooth to connect them to your device.
To verify that your Bluetooth is activated:
Open the Control center and look at the Bluetooth icon at the top left of the screen. If the icon is blue, Bluetooth is activated, if it is white it is not. Tap the icon to activate or deactivate it.
You may also need to simply turn off and then turn on your Bluetooth. If your Bluetooth no longer works on your iPhone, watch this little tutorial.
ARE YOU WELL CONNECTED TO YOUR AIRPODS?
If you can’t hear anything in your Airpods, even though you think you are connected, it may be because you are connected to another device. To make sure you are:
Open the Command center and pat the square Music at the top right of the screen. In the music interface you can see the available devices. Choose your Airpods.
RESTART YOUR IPHONE:
Easy and often very effective, just restart your iPhone and then reconnect your Airpods. Here is a little tutorial in case your iPhone won’t restart.
UPDATE YOUR IPHONE’S IOS SYSTEM:
It is important to use the latest iOS version if you want to benefit from your Airpods. This will allow you to correct some bugs and also update your iPhone:
- Go to Settings then General and see if a software update is available.
RECONNECT YOUR AIRPODS TO YOUR DEVICE:
Follow this process to connect Airpods to your device:
- Check that: Your iPhone is up to date, Bluetooth is turned on and the Airpods are in their case and charged.
- Airpods in the case, close the case
- Wait 15 seconds
- Re-open the case, if the light flashes it means that your Airpods are ready to reconnect.
- If the LED is not blinking and you cannot connect them, press and hold the button on the back of the case until the LED turns white.
- Open the case and follow the instructions on the screen of your device.
RESET THE CONNECTION BETWEEN THE IPHONE AND AIRPODS:
If they still do not connect, you must disconnect them permanently from your device and reconnect them as when they were new:
- Open them Settings and go to Bluetooth
- Tap the “i” next to Airpods and press Forget and confirm the action.
- Close the Airpods case and wait 30 seconds before reopening it.
- Hold the button on the back of the case to reconnect them to your iPhone. Follow the instructions on the screen.
RESET THE CONNECTION BETWEEN THE IPHONE AND THE MAC:
- Click on the Apple at the top left of the screen and then on System Preferences then Bluetooth.
- Click on your Airpods and click on the cross on the side. Confirm the forgetting.
- Your Airpods are no longer connected to your Mac and you can try to reconnect them.
Still having trouble with your Airpods? Contact us!
How to fix a non-working AirPod or Airpod Pro
For no reason that you can understand the left or right AirPod Pro is not working and you just get mono sound from the other. If the causes aren’t clear, the solutions are.
It can happen to any version of AirPods, but I have experienced it with AirPods Pro. They worked fine for a while and another time I put them in my ears, one of the Airpods was not working.
There is no precise cause but there is a certain suspect and it is Bluetooth. We might suspect this anyway because Bluetooth is surprisingly unstable.
I had no issues switching between using AirPods Pro on multiple iPhones and iPads, but had some when using them on a Mac or Apple TV.
Take both AirPods out of your ears so the audio pauses, then put them back in and sometimes that’s it, you’re done.
Most often this is not the case. In this case, the next fastest solution is to put both AirPods back in their cases and leave them there for half a minute. Then when you try again it may work.
Both of these have worked for me most of the time, but sometimes you need more.
The longer but safer solution
If you connected AirPods Pro on Mac or Apple TV, reconnect them on your iOS device. You are going to make these devices forget the Airpods, then you are going to reconnect them and this the (the airpod which comes out more sound) will repair for all your devices.