How to fix the most common PS4 technical problems.
The new generation of consoles has been selling like hotcakes, especially Sony’s PS4, which has already sold more than 6 million units. And of course, the more units are sold, the greater the number of these that have technical problems (statistically this is the case), so below we are going to tell you how to solve the 5 most common technical problems of the Sony console.
Let’s start by talking about the statistics on these technical problems on PlayStation 4. The most frequent problem is that the console turns off “just because”. 35% of users with problems have reported this, followed by the console having no audio or video, with 25%. That the console remains frozen is suffered by 20% of the users with problems, while the problems derived from the optical drive represent 10%. Other types of less common problems account for the remaining 10%, always speaking of percentages only of users with problems, not of the total number of game consoles.
Let’s now see what can be done to solve these frequent problems on PS4.
The console turns itself off
It is the most common problem on PS4. For some users it just restarts “just because”, and for others it turns off completely, and in some cases it doesn’t even turn on again. The symptoms vary depending on the case, although there are two clear indicators for this potential problem. The first indicator is the LED in the center of the console, which begins to flash blue or red. In both cases, it is indicative that something is wrong with the console and it should be sent in for repair. However, this is what the user himself can try to solve this problem:
- Examine carefully both the HDMI cable and the HDMI connector, both on the console and on the TV and check that everything is connected correctly and that the connectors are not damaged.
- Reset the console by turning it off for a couple of minutes, disconnecting all the cables from it. Before reconnecting them, please check that the hard drive of the console is well connected.
- Place the console in a well-ventilated area, since the problems may be due to poor cooling.
- In the event that the problems persist, contact Sony to send the console in for repair.
No audio or video signal
- Check if the PS4 shows the LED blinking red or blue, the same as the previous case. If so, there is a hardware related problem.
- Through the console’s settings menu, check that the audio settings are configured correctly for the type of TV or sound system you have connected.
- To check if the console is not capable of playing any type of sound, try connecting headphones to it. If nothing plays, you have to send it in for repair.
- Check that the HDMI cable and the connectors on the console and TV are not damaged and that they are well connected.
- Update your PS4 firmware if you don’t have the latest version.
- In the event that none of the above work, please contact Sony to repair your console.
console freezes
- First of all, you have to check that you have the latest version of the console firmware installed.
- If your console freezes when you try to access PlayStation Network, download the updates from your PC and transfer them to your console via a USB flash drive.
- Turn off the console and unplug all the cables, wait two minutes, and plug them back in.
- This problem can also be due to poor console cooling. Make sure you have it placed in an open and well ventilated space.
- If none of this works, contact Sony support to have your console repaired.
Optical drive problems
- It goes without saying that you should check that the disc you insert into the console must be clean and without scratches.
- Try cleaning the record with rubbing alcohol and ear swabs.
- If you still have a reading problem with the optical drive, and you are sure that the disc is in perfect condition, contact Sony to proceed with the repair.
