Amazon tightens its return policy and begins to ban those who abuse it

Return a product on Amazon It is one of the simplest things in the world, and that has become a double-edged sword. On the one hand, it has caused a good image in the company that recently just boasted of having surpassed 100 million members with Prime membership. And on the other, it has caused some abuses by people who seek to take advantage of this situation. Well, apparently Amazon will be more strict on this issue.

According to The Wall Street Journal, Amazon has tightened its return policy, which has led to blocking those users who abuse this measure, either only prohibiting returns and in some cases blocking indefinitely the possibility of buying on the site.

Blockages without notice

Amazon explains in its terms and conditions that returns are allowed on “most products” up to 30 days after delivery. However, nowhere does it specify that there is a limit on returns per user.

Regarding this, Amazon stated the following:

“We want everyone to be able to use Amazon, but there are rare times when someone abuses our service for an extended period. We never make these decisions lightly, but with more than 300 million customers worldwide, we take action when appropriate to protect the experience of all our clients. If a client believes that we have made a mistake, we will ask them to contact us directly so that we can review their case and take the appropriate action. “

On the other hand, former Amazon employees claim that the company does block users requesting too many refunds, return the wrong items or violate the terms of use by writing product reviews after receiving money. An algorithm is said to flag questionable activity, and then everything is reviewed by a human, who determines if there are signs of fraud.

As for the users who have been banned from Amazon, there is nothing clear, since some say that it was clothing and in all cases they were returns for incorrect sizes. In fact there is a user who says that he only did six returns after 50 products purchased in the last year, and when trying to make a seventh return, he received an email asking him to explain the reason why he was returning the products.

@amazon – wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year … and that’s too many?) And a replacement for something I NEVER rec’d. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka

– Claire Bochner (@cmbochner) April 17, 2018

The reality is that this is not entirely new, in 2016 the first data of people banned for requesting refunds and returns emerged. But now, just by doing a search on Twitter, we will realize that this has been growing significantly so far this year, which could mean three things: that Amazon has tightened its policy; that now there are more people who abuse this measure; or the two above.

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