[SOLVED] : Fix Genshin Impact Error 31-4302 in Windows 10 Part one

[SOLVED] : Fix Genshin Impact Error 31-4302 in Windows 10 Part one.

6 ways to fix ‘Genshin Impact encountered a problem loading game data, please log in again’ Error code 31-4302 in Windows 10.

Of recent, some users complained about encountering an error when playing Genshin Impact on Windows 10 PC. You might be getting this frustrating issue that suddenly stops the gameplay with a message popup.

To solve Genshin Impact Error 31-4302, different users are trying many things but here are the tricks that can help you fix it easily.

Genshin Impact Error 31-4302

Here is how to Fix Genshin Impact Error 31-4302 in Windows 10 –

1]Delete, rename, and relocate Problematic Files

When you install the game Genshin Impact, the installer establishes some files of no use. Even they might create issues ending up with the error code appearance on your computer. So, delete, relocate, and rename as follow but note that try running game after each step to ensure 31-4302 is not coming out –

Go to – C:Program FilesGenshin ImpactGenshin Impact game (Note – If you have installed in another drive go to that location).

Delete – GenshinImpact.exe and then press Ctrl + Z to restore the same.

Search x360ce using File Explorer and if you find then delete this.

Locate dxgi.dll and rename it to dxgi.dll1.

Genshin Impact installation folder must be located in C:Program Files. If you see this anywhere else then move it to this directory.

Navigate to C:Program FilesGenshin ImpactGenshin Impact game, copy GenshinImpact_Data, and paste on desktop or another place.

Create a new folder and name it ‘Genshin Impact_Data’. If this doesn’t work then restore this file to the old location because this is a store of information of your gameplay on your computer.

If you notice the game installation file in C: Genshin Impact the rename it to Genshin-Impact.old. Open the launcher and downloading of the game will be automatically triggered. After completion, delete the  Genshin Impact folder from C:Genshin Impact location. Open the game and try playing.

2]Install Genshin Impact in an external drive and copy to Program files

Another game or third party programs on your Windows 10 computer might disturb the installation process of Genshin Impact. This may finally cause Genshin Impact Error 31-4302 in Windows 10. Therefore, install the game on an external hard drive and then copy all the items to the Program files folder.

Insert a pen drive or hard disk (<16GB)

Download the – game

Double click GenshinImpact_install_20201211165103.exe or something similar from the location where you have saved.

While installing, change the file path to the external drive allow to finish the procedure.

Access C:Program Files and create a new folder named Genshin Impact.

Now, copy entire items from the installation folder in the external drive and paste them into the newly created folder.

Launch the game using Impact.exe and you should no longer encounter Genshin Impact Error code 31-4302.

3]Repair Genshin Impact

The Mihoyo game offers a built-in utility to repair Genshin Impact. For this error code 31-4302, the tool will scan the whole game to diagnose the reason and solve it accordingly.

Open the – Gensin impact game.

Click the Settings cog from the top bar.

Select – Repair game files.

Next, click – Repair now and then Confirm.

4]Update the Graphics Driver

Obsolete Graphics Driver FOR NVIDIA, AMD, or other might also give rise to the Genshin Impact issue. But you are able to easily and quickly update the same from Device Manager in a few clicks only to prevent the game from hanging and freezing.

Click the – Start.

Type – devmgmt.

Press the – Enter.

Once the Device Manager comes into view, double click – Display adapters.

Right click the NVIDIA or AMD or other whichever exists there.

Select the – Update Driver.

On the next wizard, choose – Search automatically for driver update.

Furthermore, you can go to the Display card manufacturer web site and manually download and then install the application

5]Install the Windows update to fix Genshin Impact Error 31-4302

Genshin Impact error codes, crashing, freezing, hanging, etc might also occur because of faulty Windows update. Windows 10 receives security and cumulative updates on a definite frequency of time to resolve the bugs users are encountering. So there might be a chance that a pending update is waiting to fix 31-4302 error code.

Press – Winkey.

Type – updates.

Hit – Enter.

Click the option that reads – Check for updates.

Once the downloading gets over, select – Install now and further restart.

6]Update Genshin Impact

Mihoyo is a reputed company so the developers there should be working on update to fix this game error. So check for a new version using the following steps –

Open the game launcher and click on the Settings from the bar at the head of the app.

Select – Version information.

Click the – Check for updates and then Confirm.

7]Uninstall and Reinstall Genshin Impact

Uninstalling and reinstalling the game have helped some users to get rid of this irritating game issue. Most of all, you have the ability to attempt this method easily as Windows 10 accommodates “Apps and features” letting remove any application in only a few steps.

Hit the – Windows key.

Type in – Apps and features.

Press the – Enter.

Locate – Genshin Impact and click on it.

Select Uninstall and confirm by clicking the same in a pop up.

Follow the guidance arriving on the computer screen and then go to the game’s site to download.

Error 31-4302 on Genshin Impact? Here’s The Fix!

Unable to play due to an error code 31-4302 on Genshin Impact?

Being locked out of your account and not being able to check your game progress is one of the worst things that could happen with any gamer.

The error code 31-4302 on Genshin Impact usually occurs while the game is starting up. This means that you won’t have the chance to view your settings or even check your characters in the game.

Since Genshin Impact is mainly focused on grinding, a setback to your usual gaming hours could really affect your progress on the game and get you behind the competition.

To avoid this, we’ve decided to lend a helping hand!

In this guide, we will show you a few steps to fix the error code 31-4302 on Genshin Impact.

Let’s get started!

1. Check Genshin Impact’s Servers.

If you are unable to load the game right from the start, it is possible that the problem is related to Genshin’s servers. Since its release a few months ago, Genshin Impact’s servers suffer from occasional downtimes due to the volume of players.

Try to check the status of Genshin Impact’s servers using Downdetector. It is a third-party website that displays the current status of applications and website servers.

However, if their servers are perfectly fine, head down below and try the offered solutions.

2. Restart the Game.

The error code 31-4302 is an indication that the game failed to load its game data. Possibly, it encountered a temporary error that causes Genshin Impact to malfunction. To fix this, simply restart the game to reload all of its resources.

On Windows, you can restart Genshin Impact by doing the following:

On your keyboard, press the Windows + S keys and search for Task Manager.

After that, click on Open.

Now, click on the Processes tab and locate Genshin Impact.

Finally, select Genshin Impact and hit the End Task button to close the game.

For Android devices, you can restart the game using the app switcher. To open it, swipe upwards from the bottom of your display. Now, flick Genshin Impact upwards until it is removed from the list.

If you are using an iOS device with an all-screen display, accessing the app switcher is similar to Android devices. Swipe up from the bottom of your display until the application switcher shows. Locate the game and flick it upwards to stop it from running.

Now, for iOS devices with a Home button, you can view the app switcher by tapping the Home button twice. After that, flick the game upwards until it is removed from the list.

Finally, for Playstation 4 users, check out the guide below on how to do this process.

On your controller, press and hold the PS button until the Quick Menu appears.

After that, highlight the Close Application button.

Lastly, hit the O or X button on your Playstation 4 controller to proceed.

Once the game is closed, go to your home screen again and try to load Genshin Impact.

3. Update Genshin Impact.

Problems loading Genshin Impact could also be due to an outdated version of the game. It is possible that Genshin’s servers no longer support the version you are running, which explains why it doesn’t load.

To fix this, simply update the game on your device.

On Windows, run the game launcher on your system and it should automatically install the updates on the game.

For Android devices, check out the guide below on how to update Genshin Impact.

First, open the Play Store on your home screen.

After that, tap on the Menu button to view the side menu.

Next, tap on My Apps & Games. This will trigger the Play Store to check for any update available to the applications installed on your device.

If available, tap on the Update button beside Genshin Impact to install it.

On the other hand, if you are an iOS user, see the steps below on how to update the game.

On your home screen, tap on the App Store.

After that, tap the Updates tab on the bottom right corner of your screen.

Finally, tap on the Update button if an update is detected.